Privacy policy
Welcome to Eagle Load! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform to book and manage shipments with different freight carriers.
1. Information We Collect
We collect the following types of information:
a) Personal Information
i. Name, email address, phone number
ii. Company details (Eagle Load)
iii. Payment information (processed securely via third-party providers)
b) Shipment & Transaction Data
i. Shipment details (origin, destination, weight, dimensions, etc.)
ii. Carrier selection and pricing
iii. Booking and tracking information
c) Technical Data
i. IP address, device type, browser type
ii. Cookies and tracking data to improve user experience
iii. Log files and analytics data
2. How We Use Your Information
We use your information for the following purposes:
i. To facilitate shipment bookings and manage logistics
ii. To process payments securely
iii. To provide customer support
iv. To improve our platform and user experience
v. To comply with legal and regulatory requirements
vi. To send important service updates and promotional offers (with opt-out options)
3. How We Share Your Information
We do not sell your personal data. However, we may share your information with:
i. Freight Carriers & Logistics Partners: To process and fulfill your shipments
ii. Payment Processors: To handle transactions securely
iii. Legal & Compliance Authorities: When required by law or to enforce our policies
iv. Payment Processors: To handle transactions securely
v. Service Providers: For analytics, customer support, and infrastructure needs
4. Data Security
We implement industry-standard security measures, including:
i. SSL encryption for data transmission
ii. Secure authentication and access controls
iii. Regular security audits and monitoring
5. Data Retention
We retain your data only as long as necessary for legal, business, and operational purposes. You can request data deletion by contacting us at privacy@eagleload.com.
6. Your Rights & Choices
You have the right to:
i. Access, update, or delete your personal information
ii. Opt out of marketing communications
iii. Restrict or object to certain data processing activities
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience and collect analytics. You can manage cookie settings through your browser.
8. Third-Party Links
Our platform may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Changes to This Privacy Policy
We may update this policy from time to time. Any significant changes will be communicated via email or on our platform.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at privacy@eagleload.com
Last updated: 28 Mar, 2025
